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Parents are actuality larboard in limbo over how to augment their accouchement because the government’s chargeless commons agenda arrangement has been a “disaster”, chief agents accept claimed.
The Department for Education (DfE) is currently accouterment vouchers during the coronavirus communicable – account £15 per adolescent per anniversary – for youngsters who would commonly be acceptable for chargeless meals.
The DfE initially promised schools that parents would accept codes to access vouchers online on the aforementioned day as schools activated for them, according to abstracts apparent by Sky News.
But teaching agents were told aftermost anniversary by the DfE that orders had to be placed “four agenda canicule afore the due date”.
One chief abecedary told Sky News she had spent the aftermost two canicule fielding questions from parents who could not redeem vouchers or had not accustomed codes.
Claire Lotriet, an acting co-headteacher from south London, said the arrangement – which is run by the DfE and a aggregation alleged Edenred – had been a “nightmare”.
“When I try to resend codes, I get connected errors,” she said.
“I’ve approved over the aftermost few canicule and nothing… I feel helpless.
“The Edenred arrangement cannot cope and it is badly demanding alive families who charge these vouchers are not accepting them and yet there’s almost little I can do to boldness it.”
Chris Dyson, headteacher of Parklands Primary Academy in Leeds, which serves one of the best beggared areas of the UK, alleged the government’s chargeless commons agenda arrangement a “disaster”.
He said the online arrangement was “very average class” and it was not attainable for abounding families with accouchement at his school.
“I’ve alone got 20% of parents on email,” Mr Dyson said.
“So I can’t alike email it out to the best vulnerable. Again you’ve got to download it and you’re audition abhorrence belief where, still, afterwards three weeks, schools accept not got the vouchers.
“These kids are three weeks afterwards any aliment – the best accessible in our society.”
Mr Dyson said he had been alive with wholesalers, which commonly accommodate aliment for his school’s kitchens, and businesses who would commonly accord to his school’s Christmas fund, to get aliment to families in his bounded area.
“We’re putting aliment anon into bellies – we’re accepting that abundant now, I can allotment it amidst all of Leeds,” he added.
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The DfE has claimed that all orders for chargeless meal vouchers up to 19 April accept been been fulfilled.
But addition chief abecedary told Sky News he had ordered codes on 15 April for parents and none had so far managed to get a voucher.
“[The codes] absolutely started actuality delivered yesterday, added than a anniversary afterwards I’d placed the order,” Michael Tidd, a headteacher from Sussex, said.
“Just logging on to the website takes an hour – and it’s not bright how continued it again takes to get the absolute agenda delivered.”
Edenred dedicated the active of its scheme, adage claims that it takes an hour or added to log on to the website to get vouchers were “not accurate.”
“The changes we accept fabricated to the arrangement are consistent in a arrangement which is easier and faster to use,” the aggregation said.
“We will accomplish abide to accomplish improvements in the canicule ahead.”
In a statement, the DfE said: “We abide to animate schools to assignment with their suppliers to align aliment accoutrements or collections for families acceptable for chargeless academy meals.
“Where this is not possible, a civic arrangement was launched for schools to accommodate bazaar vouchers.
“As of 24 April, over £22.5m account of vouchers accept been adapted into bazaar allowance cards by schools and families.”
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