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Dozens of San Francisco Bay Area workers acquaint NBC Bay Area their unemployment payments are missing — alike admitting they were accustomed for allowances weeks ago.

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Christopher H. in Concord has been cat-and-mouse back March 13.

“When I log into my contour on the EDD website, it says my affirmation is active, and it gives me my absolute annual amount,” he said. “However, I haven’t apparent any money, and I don’t apperceive why.”

He’s not alone. Of the hundreds of NBC Bay Area admirers who accept called, emailed, and messaged us with unemployment complaints, abounding say they accept no abstraction area their money went.

Stacey Wulkan, a sales ambassador for a biking agency, is amid those who afresh begin themselves out of work. With planes parked, hotels closed, and vacationers blockage home, Wulkan’s business broiled up.

“I’m currently furloughed,” she said.

Wulkan is now accession unemployment — afterwards angled NBC Bay Area off to an advancing glitch.

The California Application Development Department, or EDD, offers allowances by analysis or debit card. Absolute drop is not an option. The EDD website says users will get their money ‘sooner’ with a debit card. Wulkan said she waited weeks for her card, and got nothing. Back she alleged EDD, she was afraid by what the abettor said.

“Eight years ago was the aftermost time I claimed unemployment,” Wulkan said, “and EDD was putting my payments on this eight-year-old, expired, non-existent agenda that — I don’t apperceive if I threw it out, or what — so, I had no admission to it.”

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Wulkan requested a backup card, again transferred the money to her bank.

“It took about a anniversary to get it,” she said.

Twitter, Facebook, and our NBC Responds inbox are abounding of complaints from added workers in the aforementioned baiter — award their money has been anchored for weeks, after their knowledge.

Bank of America runs the debit agenda program. It recommends users analysis its appropriate EDD website to see if there’s an old debit agenda with your new allowances on it. They’ll alter it for free. Click actuality to apprentice more: https://prepaid.bankofamerica.com/EddCard

The EDD says an unemployment debit agenda is “…valid for three years from the date it is issued.” So, how could money be deposited assimilate a agenda like Wulkan’s, issued eight years ago? We asked Coffer of America. It said an basal annual charcoal active, alike if a agenda expires. It explained that it is proactively arising backup cards to some people, admitting it beneath to say how many.

A agent stressed: Coffer of America is not earning any absorption on money that’s sitting idle. And, to advice workers break the abstruseness of the missing benefits, the coffer says it has added buzz coffer staffing tenfold.

As NBC Bay Area looked afterpiece at the Coffer of America unemployment debit card, we begin article else: fees. The bank’s fee acknowledgment lists several accessible fees for application EDD unemployment debit cards. The fees accommodate a $1 ATM fee for affairs at non-Bank-of-America ATMs (you get two chargeless per deposit), a $15 emergency alteration fee, and a $10 “express” agenda backup fee.

“This is for bodies who absent their jobs,” Wulkan said. “I don’t anticipate there should be any fees at all.”

The fees are allotment of Coffer of America’s arrangement with the Accompaniment of California. Chump advocates accept acclaimed California for beneath fees compared to added states. Still, it’s a lot of money. The National Chump Law Center said California workers paid about $2 actor in EDD debit agenda fees in 2013 alone, back unemployment was about nine percent:

Even well-designed prepaid cards appoint costs on workers, admitting the amount is acceptable lower than the amount of cashing cardboard checks. In California, which continues to accept the best agenda in our survey, workers paid about $1.8 actor in fees in the accomplished year, not including ATM surcharges. Thus, alms workers the best of absolute drop charcoal important alike for prepaid cards with the atomic fees.- National Chump Law Center, “2013 Analysis of Unemployment Prepaid Cards”

Right now, unemployment is conceivably abutting 20 percent. Michele Evermore, a chump babysitter with the National Application Law Project, says she suspects today’s workers will accord up abundant added than $1.8 actor in fees.

“This is a huge asset for Coffer of America,” Evermore said.

Consumer advocates like Evermore are calling on the coffer to anon end the fees.

“Workers who are unemployed charge the money,” Evermore said. “They shouldn’t be advantageous fees to ample banking institutions, and absolute drop should actually be an advantage for workers.”

We asked Coffer of America about the fees. A agent responded. “We are waiving accurate commitment fees for backup cards,” they said. “We are admiring to abutment the accompaniment of California in their efforts to accommodate these analytical funds to millions of association during these aberrant times.”

We asked EDD about the fees, debit agenda issues, and absolute deposit. Late Friday, an ambassador said the bureau is alive to get answers for us. We will amend this adventure as new advice becomes available.

Wulkan says she’d adopt EDD action cyberbanking funds deposits, rather than alone a debit agenda or cardboard check.

“I anticipate absolute drop would be easier,” she said. “It’s one beneath step.”

EDD debit agenda users can abstain fees. Start by ambience up alternating transfers from the unemployment debit agenda to your own bank. Coffer of America says there’s no fee for that, alike if you’re not a BofA customer.

Make abiding you alteration every cent. Any bare antithesis will eventually be alternate to the state. Bottom line: use it or lose it.

You can additionally use the debit agenda fee-free at food and shops, aloof as you would an accustomed debit card, Coffer of America said. If you charge cash, you can abstain the out-of-network ATM fee by application Coffer of America ATMs. The bank’s fee acknowledgment indicates affairs at BofA ATMs do not acquire fees.

Find the abutting Coffer of America ATM application this online locator.

To apprentice whether Coffer of America has an unemployment debit agenda in your name, appointment this website.

If you’re alfresco of California, analysis with your bounded accompaniment application department. Actuality are links to some of the added states with unemployment allowances cards that are serviced by Coffer of America:

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