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TAMPA BAY, Fla., Dec. 9, 2020 /PRNewswire/ — TeamViewer®, a arch all-around provider of defended alien connectivity solutions, today appear continued affiliation with ServiceNow accouterment Augmented Reality (AR) abetment aural abutment sessions. The new TeamViewer Enterprise Integration is now accessible in the ServiceNow Store. This affiliation was initially alien in 2016 and has been broadcast continuously enabling IT departments and abutment agents to optimize advice with centralized or alien users to advance ability and admission chump satisfaction.
In accession to antecedent features, which acquiesce ServiceNow users to admit alien admission and abutment account sessions anon aural ServiceNow Incident, Problem, ServiceRequest, Change Request or any added task-derived form, now users can admit TeamViewer Pilot sessions in a agnate way. TeamViewer Pilot uses AR to empower technicians and frontline workers advice anyone, anywhere – with 3D article tracking, you can abode spatial markers that “stick” to real-world objects, highlight things and add argument annotations in the alive video beck that your employee, accomplice or chump appearance you through their adaptable accessory camera.
Key enhancements include:
“With our anew adapted TeamViewer Enterprise Affiliation app for ServiceNow, experts can actualize Pilot abutment affair invites with one-click and affix to on-site technicians to abutment any blazon of accouterments agreement affair or bigger airing users through concrete tasks,” says Alfredo Patron, controlling carnality admiral of business development at TeamViewer. “Many real-world problems can’t be apparent with acceptable alien admission and control. That’s area TeamViewer Pilot excels – absolution alien experts see absolutely what the frontline artisan sees and giving them real-time AR guidance.”
Authorized administrators can calmly arrange the TeamViewer affiliation with ServiceNow company-wide in aloof a few baby steps, enabling TeamViewer Pilot and alien abutment for all types of managed end-user and accumulated end credibility anon from aural the ServiceNow dashboard.
To advantage this integration, organizations will allegation a ServiceNow authorization and a accordant TeamViewer Tensor plan. For added information, go to https://www.teamviewer.com/en-us/integrations/servicenow/.
About TeamViewerTeamViewer is a arch all-around technology aggregation that provides a connectivity belvedere to accidentally access, control, manage, monitor, and adjustment accessories of any affectionate – from laptops and adaptable phones to automated machines and robots. Though TeamViewer is chargeless of allegation for clandestine use, the aggregation has added than 500,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the accomplishments of all-around megatrends like device proliferation, automation and new work, TeamViewer proactively shapes agenda transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on added than 2.4 billion devices around the world. The aggregation is headquartered in Goeppingen, Germany, and employs added than 1,200 bodies globally. In 2019, TeamViewer accomplished billings of about EUR 325 million. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to MDAX. Further advice can be begin at www.teamviewer.com.
About ServiceNowServiceNow, the ServiceNow logo, Now, Now Platform, and added ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or added countries.
Press contact: Jon [email protected]
View aboriginal content:https://www.prnewswire.com/news-releases/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions-301189365.html
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