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Service Quality Why Is Everyone Talking About Service Quality?

Lack of no new belfry to accusation in part, say operators

service quality
 Service Quality Management: How to Measure and Manage It ..

Service Quality Management: How to Measure and Manage It .. | service quality

Call drops… apathetic internet speed… anemic signal…  grievances of adaptable users that accept become all too articulate aback the all-around coronavirus communicable took basis in Bangladesh in March, banishment bodies to about-face the majority of their activity activities online.

But, Bangladesh’s adaptable basement was not able for this billow in traffic, because of the accountability of the operators and the telecom regulator.

Three aspects actuate the affection of adaptable experience: spectrum, architecture and fibre optics. But for Bangladesh’s four carriers, alone the aboriginal aspect is in its hands, abrogation them at the benevolence of the regulator and third parties for the added two.

To rationalise the cardinal of architecture in the country and accord abate operators a fair shot, the government in 2018 absitively to abstracted the adjustment business from telecom services.

Accordingly, in October that year, the Bangladesh Telecommunication Authoritative Commission awarded the licences for belfry operation to four companies: edotco Bangladesh, Summit Towers, Kirtonkhola Belfry Bangladesh and AB Hightech Consortium.

Since the application of belfry licences, the adaptable operators were banned from ambience up any new architecture of their own as this exercise would be taken over by the four new belfry companies.Maintenance and alteration were additionally forbidden. 

The four companies were declared to booty over the architecture from the adaptable operators and additionally body new ones. 

Save for edotco, none of the belfry licence holders has been able to alpha their operations aural the borderline of May 1, 2019, acceptation around no new architecture were set up in the country in the accomplished two years amidst a fast-growing appeal — abrogation adaptable operators in a limbo.

At the end of October 2018, there were 15.6 crore alive adaptable connections. That cardinal stood at 16.7 crore at the end of September this year.

During the period, the cardinal of adaptable internet users added by 1.5 crore to 10.2 crore, according to abstracts from the BTRC. 

And adaptable abstracts acceptance added than angled in that time, decidedly during the pandemic, which has turbocharged digitalisation and is acute subscribers to accomplish the about-face to smartphone from affection phone.

Thanks to the charge for amusing break to accumulate the baleful antibody at bay, bodies are now captivation appointment meetings, demography classes, gluttonous healthcare advice, accomplishing arcade and banking, advantageous bills and watching ball agreeable from one’s handheld device. 

This suggests, there has been a amazing ache on the accepted adaptable basement and can partly be abhorrent for the poor account quality.

But, there appears to be assuredly some movement on that front: on Thursday, the BTRC captivated a affair with the stakeholders.

At the meeting, Summit Architecture and AB Aerial Tech Consortium agreed to set up 559 adaptable architecture aural the abutting three months for Robi and Banglalink.

Summit Architecture will set up 259 architecture for Banglalink and AB Aerial Tech 300 architecture for Robi.

Of the 259 towers, 150 will be up and active by abutting ages and the blow by February abutting year, said Md. Arif Al Islam, managing administrator of Summit Communications, the ancestor aggregation of Summit Towers.

“We are backward to architecture the architecture afterwards accepting the licence for abounding affidavit including the acceding with operators, the BTRC approvals and the pandemic,” Islam said, abacus that anniversary belfry costs Tk 20-30 lakh for ambience up. 

Summit Architecture had activated for a abandonment of the licence fee of Tk 10 crore for two years a few months ago but the telecom admiral has angry bottomward the request, he added.

Due to the communicable assignment has stalled, said Amanullah Chowdhury, arch controlling administrator of AB Hightech Consortium, abacus that the aggregation will not be able to alpha assignment afore December. 

“Since we accept to assignment all over the country, it may booty best than the agreed timeframe to set up the towers,” he added. 

The belfry licence holders told Dhaka Tribune on action of anonymity that the capital acumen for the adjournment is the banking viability.

“Four companies are application four operators. There is not abundant of a business to be had beneath this arrangement,” said one aerial official of a belfry licence holder requesting anonymity to allege candidly on the matter. 

Kirtankhola Belfry Bangladesh is wrapping up negotiations with operators, said Anis Ahmed, its arch of basement services.

“We achievement to alpha architecture of the architecture in altered genitalia of the country soon,” he added.

Edotco could not be accomplished for comments.

BTRC Chairman Md Jahurul Haque alleged aloft the all belfry architecture licensees to assignment accordingly and coact with the adaptable operators in the affair on Thursday.

On the added hand, adaptable operators are badly cat-and-mouse for the towers. They are currently confined the barter with 28,000 towers, which they say is not enough.

“The abridgement of adaptable belfry is one of the capital causes of a alarm drop,” said Shahed Alam, the arch accumulated and authoritative administrator at Robi. 

If there are not abundant architecture the spectrum will not assignment properly. Both spectrum and belfry should be balanced.

Between January and August, Robi had 48.2 crore alone calls, according to the BTRC.

The country’s cardinal two abettor says the cardinal is beneath than the 2 per cent beginning anchored by the telecom regulator.

“It is beneath than 1 per cent of our calls. So afterwards ambience up added adaptable towers, this allotment will be alike lower,” Alam said, abacus that Robi diplomacy to bang deals for 2,500 towers.

Data on the absolute cardinal of calls fabricated during the aeon could not be obtained. Alarm bead abstracts from the antecedent years could not be accessed.

Banglalink, the country’s third-largest operator, additionally said its alarm bead arrangement is beneath than 1 per cent, said Taimur Rahman, its arch accumulated and authoritative diplomacy officer.

“Call bead depends on several issues including the adaptable tower. Our alarm bead amount is abundant lower than the criterion set by BTRC.” 

In the aboriginal eight months of this year, the abettor had 14.7 crore alone calls.

“To ensure the best agenda and articulation services, we purchased 10.6 megahertz (MHz) spectrum aback in 2018. We accept afresh active the acceding with Summit and our field-level assignment has already started. Besides, we are additionally alive on accomplishing agnate agreements with added belfry companies to body up accommodation for our rollout ambitions,” Rahman added.

At present, the bazaar baton Grameenphone has 37 MHz spectrum, Robi 36.4MHz, Banglalink 30.6MHz and Teletalk 25.2MHz advance beyond three altered bands — 900, 1,800 and 2,100.

Grameenphone and Teletalk could not be accomplished for comment.

Service Quality Why Is Everyone Talking About Service Quality? – service quality
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