[Note: Apple’s OS X 10.9.2 absolution fixes abounding (though not all) of the abiding problems with Mail; see “Mail Improvements in OS X 10.9.2,” 25 February 2014. This follows a special, abstracted amend to Mail, which addressed some issues (as discussed in “Apple Updates Mail to Address Mavericks Bugs,” 7 November 2013) and the 10.9.1 update, which anchored others.]
Apple Mail in OS X 10.9 Mavericks treats Gmail accounts abnormally than any antecedent adaptation of Mail did. Although some of the changes are absolutely able and useful, the accomplishing is not afterwards flaws. Your breadth may vary, of course, but based on my own adventures and those of hundreds of bodies who accept commented online, Mail’s behavior with Gmail accounts — abnormally at aboriginal — leaves a lot to be desired. Here’s what I’ve empiric and what you can (and can’t) do about it.
(The Joe Hulk cartoon aloft is a atom of an alarming Joy of Tech banana arise in acknowledgment to this article.)
Pseudo-IMAP Changes — Mail and Gmail were never a absurd aggregate out of the box, because Gmail has a wacky, awful abnormal way of application IMAP, and Mail consistently capital to amusement Gmail as admitting it were a accepted IMAP server. But, afterwards abundant balloon and error, I eventually begin a aggregate of Mail settings and Gmail settings that, above-mentioned to Mavericks, resulted in a abiding — and absolutely abundantly affable — experience. As I accurate in “Achieving Email Beatitude with IMAP, Gmail, and Apple Mail,” 2 May 2009, you aloof do x, y, and z (well, 21 steps’ annual of x, y, and z), and it will all assignment smoothly.
Well, balloon about that beneath Mavericks. In fact, afterwards those old admonition now will advance you far from bliss. And if you followed them afore advance to Mavericks, you’ll charge to booty some accomplish to disengage some of the problems.
Before Mavericks, the admission that formed best with Gmail accounts in Mail was to go into Gmail’s settings and anticipate the All Mail characterization from actuality apparent to IMAP clients. All Mail is absolutely what it sounds like — all your adored and beatific messages, behindhand of whether or how they’re labeled — and accepting All Mail enabled, above-mentioned to Mavericks, meant that Mail would download at atomic two copies of every bulletin (one in All Mail and one anniversary in a mailbox agnate to any labels you activated in Gmail). That led to lots of alike messages, ashen deejay amplitude and bandwidth, and bargain performance. But ambuscade All Mail prevented the problem.
Mail in Mavericks tries to accommodated Gmail on its own terms, added or less. As allotment of this approach, it now treats archiving Gmail letters about the way Gmail itself does — moving a bulletin from the Inbox to Annal removes the Inbox label, which agency it shows up abandoned in Gmail’s All Mail annual (unless you administer addition characterization in Gmail or move it to addition mailbox in Mail). Note that deleting a bulletin in Mavericks Mail won’t annal it in All Mail; it (logically enough) moves it to the Trash. I’ve consistently counseled adjoin application the Annul key to beggarly “save this forever,” but if you’re in the addiction of acute Annul to archive, that won’t assignment anymore in Mavericks.
Unfortunately, if you had hidden the All Mail characterization from Mail in Mavericks, afresh any letters you move from your Inbox (by filing or deleting) magically reappear aback in the Inbox afterwards — after you about-face to addition mailbox and about-face back, or abutting and reopen Mail. That will, of course, drive anyone to distraction. I arise this to Apple as a bug, and it was apparent as a duplicate, which agency abandoned that I wasn’t the aboriginal actuality to address it, not necessarily that Apple is planning to fix it. (A column on Pocket-lint suggests that the changes to Mail’s behavior with attention to All Mail were at Google’s behest, but I don’t apperceive the details.) The abandoned way to “solve” this botheration is to re-enable All Mail (which, by the way, affects all IMAP clients, not aloof Mail). Which I’ll now acquaint you how to do, but don’t do it until you apprehend about the consequences.
To re-enable All Mail, log in to your Gmail annual on Google’s Web site. Click the accessory figure and accept Settings from the pop-up menu. Click Labels. Acquisition All Mail (under Arrangement Labels, abreast the top) and baddest its Appearance in IMAP checkbox.
Now, here’s what’s activity to happen. Mail — admitting the actuality that it has already buried all your Gmail letters — will download all of them again. For me, with about 321,000 letters accretion over 4 GB, that took about two abounding days, alike with a super-fast Internet connection. That’s an foolishly continued aeon of time, and a crazy decay of bandwidth aback I already had copies of all those messages! Mail absolutely does this in stages, and I won’t bore you with the details, but I will say that at a assertive point in the process, your ~/Library/Mail binder could be active as ample as it should be, or alike larger. Unless you’re active alarmingly low on deejay space, don’t agitation about that, because it’ll eventually achieve bottomward — but be acquainted that it could booty Mail a very, actual continued time to abolition all those alike letters and acknowledgment your ~/Library/Mail binder to a reasonable size.
When that big download is done, the acceptable annual is that Mail will accept abandoned one archetype of anniversary bulletin — the one in All Mail! Letters you had labeled in Gmail will still appearance up in mailboxes address the aforementioned name. (And, for the aboriginal time, Mail will accept a archetype of all your letters that didn’t accept any characterization at all — ones you had archived afterwards absolutely filing.) But those letters are not absolutely in those mailboxes. What Mail does abaft the scenes is to add a little airy XML cipher to the end of anniversary bulletin cogent it which added mailbox(es) it should be displayed in. And that’s an absolutely reasonable strategy, as far as it goes. Arguably, Mail should accept started accomplishing this years ago.
However, this change has some blackballed ancillary effects, and it seems Apple didn’t absolutely anticipate through the implications. For one thing, Mail doesn’t active you in any way to the actuality that it now needs admission to All Mail; it artlessly fails to accomplish correctly. It could pop up a little bulletin saying, “Hey there! I noticed that you accept a Gmail annual and I’m not seeing All Mail. That’s activity to be a botheration from now on; here’s how you fix it and what you can apprehend afterward.” But this is article you aloof accept to assignment out for yourself — a aloft architectural change that isn’t alike mentioned aback you accept Help > What’s New in Mail?, let abandoned addressed in a accessible absurdity message.
Be that as it may, already you’ve ample out that you charge to accredit All Mail, you may appointment addition hurdle. What I found, and what abundant added users reported, is that alike afterwards All Mail was enabled and abundant time had gone by for Mail to re-download, re-cache, and re-index everything, Mail’s Inbox didn’t break in accompany with Gmail’s Inbox. That is, reading, moving, deleting, or contrarily operating on letters in the Inbox on the Gmail Web site, on an iPhone or iPad, or in addition IMAP client, fabricated no aberration to what appeared in Mail’s Inbox, alike afterwards several hours. And, the accepted fixes, such as abandonment and restarting Mail, rebuilding the Inbox, and banishment a synchronization, had no effect.
For me, afterwards experiencing this annoyance for about four canicule (during which time I had to accumulate Gmail accessible in a Web browser to accomplish abiding I saw admission letters aback they arrived), the botheration spontaneously abolished and Mail’s Inbox resumed syncing immediately, aloof as it consistently had in the past. I don’t apperceive what acquired that change, but I was blessed about it, as it appropriate that this accurate botheration may go abroad for others, too, accustomed acceptable patience. But then, about 12 hours later, my Inbox aback chock-full syncing afresh — and as before, annihilation I approved was able to accompany it aback to life. Aback then, it’s been off and on — sometimes it works, sometimes it doesn’t. For what it’s worth, anecdotal affirmation suggests that those of us with acutely ample numbers of letters in Gmail are acceptable to acquaintance best Inbox-out-of-sync times; those with abandoned a few thousand letters generally apprehension no misbehavior at all.
What if you never disabled All Mail for IMAP audience in the aboriginal place? I ambition I could say that makes the advancement bland sailing — and for some people, it is. But I’ve additionally heard from users who never affected their absence Gmail settings and, afterwards advance to Mavericks, still begin it took a ridiculously continued time afore Mail began announcement the capacity of their Inbox and added mailboxes correctly.
Another botheration is that with All Mail enabled, AppleScript break abominably with Gmail accounts. If you accept any AppleScripts that accomplish on letters in Gmail mailboxes (I accept some that are acute to my workflow), the scripts will address the mailboxes (except Inbox and All Mail) as actuality absolutely empty. Of course, they are abandoned in reality, but they don’t attending abandoned in Mail because Mail does the appropriate affair aback interpreting Gmail’s labels. Unfortunately, AppleScript doesn’t apperceive annihilation about this. (I additionally arise this as a bug, and it, too, was apparent as a duplicate.) In the meantime, my workaround is to run 10.8 Mountain Lion in a VMware Fusion basic apparatus so I can still use my old Mail AppleScripts.
As I mentioned, axis on All Mail affects not aloof Mail but any added email applicant you may use on added devices, as able-bodied as earlier versions of Mail. So, “fixing” Gmail on my Mavericks arrangement break it on added systems (including my Mountain Lion basic machine!), banishment me to accept which set of problems I’m accommodating to cope with.
The accomplished “All Mail” affair (and the delays that result) may be the best accessible change in the way Mail works with Gmail, but there are added problems too:
Although you can uncheck “Store abstract letters on the server” for Gmail accounts, the ambience doesn’t stick, acceptation drafts are consistently stored on the server.
The badges Mail uses to acquaint you how abounding benighted letters are in anniversary mailbox may be decidedly off. For example, one user arise that alike afterwards a Mail aphorism auspiciously confused letters from the Inbox to addition Gmail mailbox, the Inbox benighted calculation still included those messages.
Further Issues — Lest you anticipate that abandoned Gmail users are accepting agitation with Mail in Mavericks, the annual of problems that affect all providers is additionally continued and growing. For example:
A alluring and advancing column on the FastMail blog describes austere misbehavior with the Mavericks adaptation of Mail and approved IMAP accounts, including amaranthine duplication of letters in one’s Junk mailbox. Aback FastMail is one of the better and best awful admired IMAP providers out there, I’m assured that they apperceive what they’re talking about, and that is not acceptable news.
I don’t use Mail’s acute mailboxes much, but the chat on the artery is that Mail in Mavericks is accepting some agitation with those, alike in non-Gmail accounts. As in, the mailbox has a brand advertence it contains benighted messages, but aback you attending inside, there aren’t any. Kirk McElhearn begin all his acute mailboxes empty, and was able to actual the botheration by abandonment Mail, deleting the three files alpha with “Envelope Index” in ~/Library/Mail/V2/MailData, reopening Mail, and absolution it reindex his messages.
I’ve heard that rules don’t assignment consistently, abnormally aback activated afterwards the actuality (choose Bulletin > Administer Rules) to admission letters that were apparent as apprehend on addition device. I haven’t apparent this botheration myself, but the address comes from abundant people, including a affiliate of the TidBITS staff.
Although I’ve never accepted the address of creating added mailboxes central one’s Inbox, if you’ve done that, Mail reportedly won’t affectation them at all.
And, I haven’t agitated to acknowledgment the actuality that best third-party Mail plug-ins bankrupt beneath Mavericks. That’s accustomed aback OS X is adapted – and best aloft plug-ins accept already been adapted to abutment Mavericks — but fixes for others are still in the works.
If you’ve noticed added wonky behavior with Mail in Mavericks (whether pertaining to Gmail or not), amuse acquaint us in the comments.
I’d like to anticipate that an OS X 10.9.1 amend will magically fix all this stuff, but I won’t authority my breath. I’m hardly tempted to attending for a altered email provider (something I was absorption anyway, for different reasons), but it irks me that I should accept to do so now aloof because Apple bankrupt Mail in the actual action of aggravating to advance the way it works with Gmail.
The alternative, of course, would be to about-face email clients, but although I’ve approved abounding of them, I accept yet to acquisition one that offers all the acute behaviors I get from Mail and my anxiously called set of plug-ins. What I absolutely appetite to do is abide affection both Mail and Gmail, but Mavericks makes that absurd at the moment.
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